Communication: Behavioral Management

Introduction

Effective communication between management and employees is vital to ensure that goals and deadlines are met and that tasks and projects are carried out in the most productive manner. Most conversations between managers and subordinates seem to drift along without any specific agenda or end result in mind. In the business world this can be highly ineffective.   Poor communication results in deadlines not being met, quotas not being attained and internal confusion ultimately creating anxiety. Anxiety in turn clouds focus. As a manager, you must communicate rather than merely have a conversation.  

Course Overview

This course teaches you how to ensure efficient and effective dialogue that communicates your points, agenda and desired end results. It details several vital factors to consider when communicating with employees, allowing you to become a more effective communicator and leader of others. Understanding yourself, your strengths and weaknesses gives you an advantage. But understanding your people, their strengths and weaknesses, how they act and react allows you to control the process of managing others. 

Course Objectives

At the completion of this course you will be able to: 

• Utilize a methodology to deliver your message in a way that the intended receiver will understand it.   
• Apply active listening skills that allow you to receive/understand the intended message or response being sent to you.   
• Demonstrate how to exert control over the flow and direction of the communication using proven strategies and methods...   
• Demonstrate how to gain commitment from the communicator regarding next steps, specific return dates, and other criteria, on a consistent basis.  
• Demonstrate how to write correspondence, as follow up to verbal communications, to reduce "Select Memory Syndrome" on the part of the recipient.   
• Demonstrate how to effectively communicate in group meetings.  

The course will be delivered via a combination of the following:

• Course content and Lecture  
• Interactive questioning and questionnaires given throughout the course  
• Breakdown of behavioral charting 
• Homework    
• "What I Have Learned" assessment  

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